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1 <!--#include virtual="/doctype.inc" -->
2   <head>
3     <title>
4       i-scream support
5     </title>
6 <!--#include virtual="/style.inc" -->
7   </head>
8   <body>
9     <div id="container">
10       <div id="main">
11 <!--#include virtual="/header.inc" -->
12         <div id="contents">
13           <h1 class="top">
14             i-scream Support
15           </h1>
16           <p>
17             i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a>
18             to track support requests. We've set up two addresses
19             to help seperate the two main types of requests.
20           </p>
21           <h3>
22             bugs@i-scream.org
23           </h3>
24           <p>
25             If you have found a bug or problem with an i-scream program
26             send an email to this address. Your message will be logged
27             and one of the developers will get back to you with more
28             information. Hopefully we'll be able to fix the bug.
29           </p>
30           <h3>
31             support@i-scream.org
32           </h3>
33           <p>
34             If you have any other query, please email this address. We
35             prefer to use this mechanism over emailing us directly
36             because it means we can't lose your email in the rafts of
37             spam we unfortunately receive.
38           </p>
39           <p>
40             Once your email has been received you will get an
41             acknowledgement by email and details of how to view your
42             tickets over the web.
43           </p>
44         </div>
45 <!--#include virtual="/footer.inc" -->
46       </div>
47 <!--#include virtual="/menu.inc" -->
48     </div>
49   </body>
50 </html>