i-scream Support

From 837486c2be8a3dc9642cb8259cf1cb3ecc683e2c Mon Sep 17 00:00:00 2001 From: Tim Bishop Date: Tue, 15 Jul 2003 21:07:55 +0000 Subject: [PATCH] Introduce our own bug tracking. --- www/contents.inc | 9 ++++++- www/left.inc | 3 ++- www/support.shtml | 66 +++++++++++++++++++++++++++++++++++++++++++++++ www/support.xhtml | 66 +++++++++++++++++++++++++++++++++++++++++++++++ 4 files changed, 142 insertions(+), 2 deletions(-) create mode 100644 www/support.shtml create mode 100644 www/support.xhtml diff --git a/www/contents.inc b/www/contents.inc index e80cc41..fa54039 100644 --- a/www/contents.inc +++ b/www/contents.inc @@ -11,6 +11,13 @@

Project News

+ Tuesday 15 July 2003

+ We have moved the i-scream support and bug tracking to a new + facility on the i-scream server. For further details please + see this page. +

Sunday 8 June 2003

The i-scream website, email, and cvs facilities are now all @@ -19,7 +26,7 @@ Powered By FreeBSD

- +

Wednesday 7 May 2003

We've diff --git a/www/left.inc b/www/left.inc index 20163ac..64faabe 100644 --- a/www/left.inc +++ b/www/left.inc @@ -30,7 +30,8 @@
CVS Repository
Mailing Lists
- Bug Tracking
+ Bug Tracking
+ Support

Licensing

diff --git a/www/support.shtml b/www/support.shtml new file mode 100644 index 0000000..eb070af --- /dev/null +++ b/www/support.shtml @@ -0,0 +1,66 @@ + + + + + + + + + i-scream Support + + + + + + + + + + + +
+ + + + + +
i-scream Support
+ +
i-scream uses RT to track +support requests. We've set up two addresses to help seperate the two main +types of requests. + +
bugs@i-scream.org
+ +
+If you have found a bug or problem with an i-scream program send an +email to this address. Your message will be logged and one of the developers +will get back to you with more information. Hopefully we'll be able to fix +the bug. +
+ +
support@i-scream.org
+ +
+If you need some assistance with an i-scream program you should email +this address. One of the developers will be able to help attempt to +sort out you problem. Please make sure you read the documentation +before sending us an email. +
+ +
+Once your email has been received you will get an acknowledgement by +email and details of how to view your tickets over the web. +
+ + + + +
+ + + + diff --git a/www/support.xhtml b/www/support.xhtml new file mode 100644 index 0000000..eb070af --- /dev/null +++ b/www/support.xhtml @@ -0,0 +1,66 @@ + + + + + + + + + i-scream Support + + + + + + + + + + + +
+ + + + + +
i-scream Support
+ +
i-scream uses RT to track +support requests. We've set up two addresses to help seperate the two main +types of requests. + +
bugs@i-scream.org
+ +
+If you have found a bug or problem with an i-scream program send an +email to this address. Your message will be logged and one of the developers +will get back to you with more information. Hopefully we'll be able to fix +the bug. +
+ +
support@i-scream.org
+ +
+If you need some assistance with an i-scream program you should email +this address. One of the developers will be able to help attempt to +sort out you problem. Please make sure you read the documentation +before sending us an email. +
+ +
+Once your email has been received you will get an acknowledgement by +email and details of how to view your tickets over the web. +
+ + + + +
+ + + + -- 2.44.0