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-<title>i-scream support</title>
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+ <title>
+ Reporting Bugs
+ </title>
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-<h1 class="top">i-scream Support</h1>
-
-<p>i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> to track
-support requests. We've set up two addresses to help seperate the two main
-types of requests.</p>
-
-<h3>bugs@i-scream.org</h3>
-
-<p>
-If you have found a bug or problem with an i-scream program send an
-email to this address. Your message will be logged and one of the developers
-will get back to you with more information. Hopefully we'll be able to fix
-the bug.
-</p>
-
-<h3>support@i-scream.org</h3>
-
-<p>
-If you need some assistance with an i-scream program you should email
-this address. One of the developers will be able to help attempt to
-sort out you problem. Please make sure you read the documentation
-<em>before</em> sending us an email.
-</p>
-
-<p>
-Once your email has been received you will get an acknowledgement by
-email and details of how to view your tickets over the web.
-</p>
-</div>
-
+ <div id="contents">
+ <h1 class="top">
+ Reporting Bugs
+ </h1>
+ <p>
+ i-scream makes uses of the GitHub issue trackers
+ associated with our projects over on
+ <a href="http://github.com/i-scream">GitHub</a>. If you've
+ found a bug with our software that's the best place to
+ report and discuss it. If you have a fix, you can make a
+ pull request there too.
+ </p>
+ <p>
+ If you want some help using one of the projects or which
+ to discuss any other issues the best place to go to is the
+ users mailing list. You can find out more about our mailing
+ lists <a href="mailinglists.xhtml">here</a>.
+ </p>
+ <p>
+ If there issue needs to remain private, for example a
+ security issue, please contact Tim directly. His details
+ are on the <a href="who.xhtml">Who We Are</a> page. This
+ should only be used in exceptional circumstances - we
+ prefer all discussion to happen on public mailing lists or
+ bug trackers where possible.
+ </p>
+ </div>
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i-scream / www.i-scream.org.git / blobdiff