www/support.xhtml

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   3     <title>
   4       i-scream support
   5     </title>
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  14             i-scream Support
  15           </h1>
  16           <p>
  17             i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a>
  18             to track support requests. We've set up two addresses
  19             to help seperate the two main types of requests.
  20           </p>
  21           <h3>
  22             bugs@i-scream.org
  23           </h3>
  24           <p>
  25             If you have found a bug or problem with an i-scream program
  26             send an email to this address. Your message will be logged
  27             and one of the developers will get back to you with more
  28             information. Hopefully we'll be able to fix the bug.
  29           </p>
  30           <h3>
  31             support@i-scream.org
  32           </h3>
  33           <p>
  34             If you have any other query, please email this address. We
  35             prefer to use this mechanism over emailing us directly
  36             because it means we can't lose your email in the rafts of
  37             spam we unfortunately receive.
  38           </p>
  39           <p>
  40             Once your email has been received you will get an
  41             acknowledgement by email and details of how to view your
  42             tickets over the web.
  43           </p>
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