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4 <title>i-scream support</title>
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17 <h1 class="top">i-scream Support</h1>
19 <p>i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> to track
20 support requests. We've set up two addresses to help seperate the two main
21 types of requests.</p>
23 <h3>bugs@i-scream.org</h3>
26 If you have found a bug or problem with an i-scream program send an
27 email to this address. Your message will be logged and one of the developers
28 will get back to you with more information. Hopefully we'll be able to fix
32 <h3>support@i-scream.org</h3>
35 If you need some assistance with an i-scream program you should email
36 this address. One of the developers will be able to help attempt to
37 sort out you problem. Please make sure you read the documentation
38 <em>before</em> sending us an email.
42 Once your email has been received you will get an acknowledgement by
43 email and details of how to view your tickets over the web.
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