]> i-scream Git - www.i-scream.org.git/blobdiff - www/support.xhtml
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Various website updates.
[www.i-scream.org.git] / www / support.xhtml
diff --git a/www/support.xhtml b/www/support.xhtml
index 12116f8b47a8570b70e4cf7903c29418a739c932..8305b7a93134db0063398b4a9efce1cfa6a695fd 100644 (file)
--- a/www/support.xhtml
+++ b/www/support.xhtml
@@ -1,7 +1,7 @@
 <!--#include virtual="/doctype.inc" -->
   <head>
     <title>
-      i-scream support
+      Reporting bugs
     </title>
 <!--#include virtual="/style.inc" -->
   </head>
@@ -11,35 +11,29 @@
 <!--#include virtual="/header.inc" -->
         <div id="contents">
           <h1 class="top">
-            i-scream Support
+            Reporting bugs
           </h1>
           <p>
-            i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a>
-            to track support requests. We've set up two addresses
-            to help seperate the two main types of requests.
+            i-scream makes uses of the GitHub issue trackers
+            associated with our projects over on
+            <a href="http://github.com/i-scream">GitHub</a>. If you've
+            found a bug with our software that's the best place to
+            report and discuss it. If you have a fix, you can make a
+            pull request there too.
           </p>
-          <h3>
-            bugs@i-scream.org
-          </h3>
           <p>
-            If you have found a bug or problem with an i-scream program
-            send an email to this address. Your message will be logged
-            and one of the developers will get back to you with more
-            information. Hopefully we'll be able to fix the bug.
+            If you want some help using one of the projects or which
+            to discuss any other issues the best place to go to is the
+            users mailing list. You can find out more about our mailing
+            lists <a href="mailinglists.xhtml">here</a>.
           </p>
-          <h3>
-            support@i-scream.org
-          </h3>
           <p>
-            If you have any other query, please email this address. We
-            prefer to use this mechanism over emailing us directly
-            because it means we can't lose your email in the rafts of
-            spam we unfortunately receive.
-          </p>
-          <p>
-            Once your email has been received you will get an
-            acknowledgement by email and details of how to view your
-            tickets over the web.
+            If there issue needs to remain private, for example a
+            security issue, please contact Tim directly. His details
+            are on the <a href="who.xhtml">Who We Are</a> page. This
+            should only be used in exceptional circumstances - we
+            prefer all discussion to happen on public mailing lists or
+            bug trackers where possible.
           </p>
         </div>
 <!--#include virtual="/footer.inc" -->
www.i-scream.org